FAQs | Cotswold Baby Co.
How long does delivery take?
Orders are carefully hand wrapped and packaged up before being posted using Royal Mail. Your order will usually be shipped within 3-5 days, but may be a little longer during busy promotional periods.
How much is UK delivery?
For orders under £35 delivery is charged at £2.95. Delivery is free for orders over £35. We use Royal Mail, and so are unable to pass on special delivery instructions about where to leave your parcel.
We use the Post Office's International Tracked & Signed service, which means that your parcel has priority PO handling, and will only be delivered to you upon receipt of a signature. Unfortunately, we cannot offer refunds or exchanges for international orders. Therefore, if you have any questions about our products/sizes before you reach the checkout, please do let us know via email to email@example.com and we will reply asap.
Has my order been dispatched?
Once you have placed your order with us, you will receive an e-mail with your order acknowledgement and then a further e-mail once your order has been dispatched.
What is the returns policy?
We put customer satisfaction first and if you do wish to return an item, simply send the unworn, unused item back to us in the original packaging within 14 days of receipt and we will exchange the item for something of your choice & of equivalent value, minus postage. Please contact us for further information.
How can I work with you?
We are actively looking for new suppliers to expand our collections, plus retailers who would like to stock our range, so please do get in touch via the 'Contact Us' page if you believe we would be a good brand fit for your business.